Tickets & check-in

For ticketed events, you control the ticket line-up and how people get through the door.

Ticket types

Under Manage Tickets you create as many ticket types as you need — “Early Bird”, “Regular”, “VIP” — each with its own price, sale window, and settings:

Who can buy it — everyone, or members only.
Member price — set a discounted price for members. It applies to a member’s first ticket only for that event, once.
Capacity for this type — a cap on this ticket type specifically, separate from the event’s overall capacity.

Sale windows also decide when the fair drop happens. Each ticket type opening at a set time gets its own draw, and people enter for one type of their choice. A type that’s already on sale isn’t affected, so you can open “Early Bird” now and still drop “Regular” fairly next week.

Limiting tickets to one per member

There’s no separate “max per person” setting — use one of these instead:

Members-only ticket type. A members-only type is sold only at the member price, and each member gets the member price once per event. So every member can buy exactly one ticket of that type. If they already used their member price on a different ticket type for this event, the members-only type is locked for them. Checkout shows a “1 per member” label, so nobody wonders why they can’t add a second ticket.
“Only members may register” on the event itself. This caps every member at one ticket in total for the event, across all ticket types.

How the two capacity limits work together

There’s an overall event capacity and a per-type capacity, and each ticket type has a “Counts toward overall capacity” toggle. That combination is more powerful than it first looks:

For example, a room holds 300. You sell Group A and Group B tickets, each capped at 200, but set the overall event capacity to 300. Both groups can sell strongly, but total admissions never exceed 300. And for sponsor or staff tickets, turn off “counts toward overall capacity” so your comps don’t eat into the seats you’re selling.

Comp tickets for VIPs, speakers, and staff. You can issue free/complimentary tickets directly, and mark holders as VIP — they get a real, scannable ticket like everyone else, without paying.

You can also resend a ticket email if an attendee lost theirs, and handle refunds from here.

Need attendees’ phone numbers? Turn on Require phone number in the event’s registration step. Buyers then have to enter a number at checkout (or when entering the fair drop), and it’s saved to their profile. Guests buying without an account give one too. The numbers show next to each order under Manage Tickets and in the CSV export, even for buyers who have phone sharing off: buying the ticket is their consent, for this event only. Comp tickets you issue yourself skip the requirement. Without the setting, you still see the numbers of buyers who share theirs with clubs.

Door check-in

Check-in runs on a dedicated scanning app that your door staff open from a link — no app store install, and it works offline, syncing scans when the connection comes back. That matters in a packed venue with bad signal.

Admins set it up under an event’s Scan Access:

Hand out time-boxed, revocable door passes. Create a scan session per entrance (“Main Door”, “VIP”), each as a link or QR you give to a volunteer. Sessions expire on their own (you pick 4–72 hours) and you can revoke any of them instantly if a link goes astray — so a shared scanner link can’t be misused after the event.

The scanner enforces the rules for you:

First scan checks the person in; a second scan flags as a duplicate — this is what stops one ticket being passed around.
Wrong event, unpaid, refunded, or cancelled tickets are rejected outright.
Timing or wrong-tier scans are flagged but can be overridden by staff when it’s a judgment call.

Prefer to do it by hand? You can check someone in manually from the panel, and undo a check-in if you scanned by mistake — the attendee’s Wallet pass updates either way.