Tickets & check-in
For ticketed events, you control the ticket line-up and how people get through the door.
Ticket types
Under Manage Tickets you create as many ticket types as you need — “Early Bird”, “Regular”, “VIP” — each with its own price, sale window, and settings:
- Who can buy it — everyone, or members only.
- Member price — set a discounted price for members. It applies to a member’s first ticket only for that event, once.
- Capacity for this type — a cap on this ticket type specifically, separate from the event’s overall capacity.
How the two capacity limits work together
There’s an overall event capacity and a per-type capacity, and each ticket type has a “Counts toward overall capacity” toggle. That combination is more powerful than it first looks:
Example: a room holds 300. You sell Group A and Group B tickets, each capped at 200, but set the overall event capacity to 300. Both groups can sell strongly, but total admissions never exceed 300. And for sponsor or staff tickets, turn off “counts toward overall capacity” so your comps don’t eat into the seats you’re selling.
Comp tickets for VIPs, speakers, and staff. You can issue free/complimentary tickets directly, and mark holders as VIP — they get a real, scannable ticket like everyone else, without paying.
You can also resend a ticket email if an attendee lost theirs, and handle refunds from here.
Door check-in
Check-in runs on a dedicated scanning app that your door staff open from a link — no app store install, and it works offline, syncing scans when the connection comes back. That matters in a packed venue with bad signal.
Set it up under an event’s Scan Access:
Hand out time-boxed, revocable door passes. Create a scan session per entrance (“Main Door”, “VIP”), each as a link or QR you give to a volunteer. Sessions expire on their own (you pick 4–72 hours) and you can revoke any of them instantly if a link goes astray — so a shared scanner link can’t be misused after the event.
The scanner enforces the rules for you:
- First scan checks the person in; a second scan flags as a duplicate — this is what stops one ticket being passed around.
- Wrong event, unpaid, refunded, or cancelled tickets are rejected outright.
- Timing or wrong-tier scans are flagged but can be overridden by staff when it’s a judgment call.
Prefer to do it by hand? You can check someone in manually from the panel, and undo a check-in if you scanned by mistake — the attendee’s Wallet pass updates either way.